Question 1

How much does a mobile car valet cost?

Accepted Answer

We recommend the Whole, inside and out in one visit, from £104 per car. Prefer just one part? Outer cleans the exterior from £56 per car and Inner cleans the interior from £62 per car. Prices are per vehicle, so if you have more than one car you can add them all to one booking.

Question 2

Why do I pay less when I keep my car on a regular clean?

Accepted Answer

Zuno tracks the outside and the inside of your car separately. Clean either one within the month and it stays maintained, so the next clean is quicker and you pay the continuity rate on that part. Let it lapse and it re-soils, so it goes back to the standard rate. This is not a discount off an inflated price. A car kept on its rhythm is genuinely quicker to clean, less bonded on the wheels, less built up inside, so it costs less to do and you pay less to have it done. We tell you three days before you are due.

Question 3

How do I book?

Accepted Answer

Visit our booking page, choose Outer, Inner or Whole, select a date, add your vehicles, and pay securely online. We'll match you with a local operative and send you a confirmation email. Once the service has been carried out, you get a receipt naming the operative who supplied it.

Question 4

Can I book for more than one car?

Accepted Answer

Yes. You can add multiple vehicles to a single booking. Each vehicle is priced individually based on the service you choose.

Question 5

What's the difference between Outer, Inner and Whole?

Accepted Answer

Outer cleans the outside of your car. Inner cleans the inside. Whole does both in one visit, and it is what we recommend, once a month, so the whole car stays maintained. You can see exactly what each one includes on the booking page before you choose.

Question 6

How should I prepare for my booking?

Accepted Answer

Make sure your vehicle is parked where the operative can access it. Remove any personal belongings from the interior. If you confirmed water or power access during booking, please make sure a tap or socket is available within 15 metres of the vehicle.

Question 7

Do I need to provide water or power?

Accepted Answer

During booking, we ask what utilities you have access to. If you don't have access to water, power, or both — that's absolutely fine. Just let us know during booking and we'll match you with an operative who brings their own equipment. However, if you can provide access to water and power, we recommend doing so as it helps us find you an operative faster.

Question 8

Do I need to be home?

Accepted Answer

You don't need to supervise the clean, but your vehicle does need to be accessible. As long as the operative can reach the car, you're free to carry on with your day.

Question 9

Who cleans my car?

Accepted Answer

Your car is cleaned by an independent operative on the Zuno platform, or by a substitute they bring with them. Zuno checks the identity and right to work of everyone who attends. The operative who accepts your booking carries their own insurance: Public Liability cover (minimum £2 million) and Care, Custody and Control cover, which protects against damage to your vehicle during the service. Zuno verifies those policies before approving an operative to take jobs. Where they bring a substitute, satisfying themselves that the substitute is adequately insured for the work is that operative's responsibility, not Zuno's. They provide their own professional equipment and products.

Question 10

What happens if it rains?

Accepted Answer

Operatives work in most weather conditions. However, in severe weather Zuno may cancel bookings for safety reasons, in which case you'd receive a full refund.

Question 11

What if the operative can't access my vehicle?

Accepted Answer

If the operative arrives and can't access the vehicle — for example, the car isn't there, the property is locked, or you're unresponsive — the booking is marked as No Access. In this case, no refund is issued as per our terms of service.

Question 12

How will I know when my car is done?

Accepted Answer

You'll receive an email notification when the operative marks your booking as complete. The operative also uploads photographic evidence of the completed work.

Question 13

What if my car needs more than a standard clean?

Accepted Answer

If a vehicle has excessive contamination, biohazards, or safety concerns, the operative may mark it as Out of Scope, with photo evidence. Each out-of-scope vehicle is reviewed individually by Zuno. In the great majority of cases you'll receive a full refund for that vehicle, and any other vehicles in the booking will still be completed as normal.

Question 14

Can I cancel my booking?

Accepted Answer

Yes. If no operative has been assigned yet, you can cancel anytime for a full refund. If an operative has been assigned and you cancel more than 24 hours before the booking, you'll receive a full refund. Cancellations less than 24 hours before the booking are not eligible for a refund.

Question 15

How do I cancel?

Accepted Answer

Sign in to your account to see and manage your bookings.

Question 16

Can I reschedule my booking?

Accepted Answer

Bookings can't be rescheduled directly. You'll need to cancel the existing booking and place a new one.

Question 17

What areas do you cover?

Accepted Answer

We currently serve Ascot, Bracknell, Windsor, Wokingham, Sunningdale, Guildford, and surrounding areas in Berkshire, Surrey, and Hampshire. We're expanding regularly. If your address is outside our area, we'll tell you when you add it. You can join the waitlist, and we'll email you when we reach your area.

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Afterwards

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Coverage and the waitlist

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