Choosing your business structure

Sole trader, limited company, or partnership — what each means and which tax IDs you'll need to provide.

Your right to work in the UK

How Zuno checks your right to work: a British or Irish passport needs nothing more, any other passport needs a Home Office share code and your date of birth.

Identity verification: what the selfie check covers

Why we use Stripe Identity, what you'll be asked to do, and how to pass the check first time.

Your insurance: what we need and where to find it

Public Liability + Care, Custody and Control, the £2,000,000 minimum, and how to spot the right policy.

What happens while your documents are under review

What our compliance team checks, typical timing, and what to do if your application stalls.

Setting up payouts with Stripe Connect

Why we use Stripe Connect, what information you'll need, and how to update your bank details later.

How job offers work

How dispatch finds you, how long you have to accept, and what happens after you do.

Completing a job on site

Arrival, checks, photos, marking it complete, and what happens to the customer afterwards.

Customer service and relations

How you represent Zuno on site — punctuality, communication tone, handling difficult moments, and the rule for when you're running late.

Out of Scope vs No Access — when to use each

Two distinct exits when you can't complete the booking. Picking the right one matters — for the customer's outcome and for keeping the platform fair.

If you damage a vehicle: what to do

The four steps to take, in order, if something goes wrong on a job. Calm, factual, and what to (and what not to) say to the customer.

Handing a job to another operative (substitution)

Your right to have someone else carry out a job you've accepted: another Zuno operative, or someone who registers as your substitute. Who can take it, how a handover works, and where the payment goes.

Cancellations and your standing on Zuno

How cancellations, no-shows, and no-access situations are tracked, and why early communication matters.

Getting paid: timing and where your money lands

How much you earn per job, the two checks an earning clears before it is released, how payouts go out, and how to check your wallet.